Privacy Policy

FERROW respects your privacy and processes personal data in accordance with applicable data protection laws.

1. Information We Collect

We collect personal data necessary to process orders and provide customer service.

This includes name, billing and shipping address, email address, phone number and payment details.

When you visit the website, we may collect technical data such as IP address, browser type and usage data.

2. Purpose and Legal Basis

Personal data is processed for the following purposes:

order processing and delivery

customer communication

legal and accounting obligations

Processing is based on the performance of a contract, legal obligations and legitimate interests related to website operation and security.

3. Data Sharing

Personal data is shared only with service providers necessary for operating the business.

This includes payment providers, shipping partners and website infrastructure (such as Shopify).

These parties process data on behalf of FERROW and in accordance with EU data protection standards.

FERROW does not sell personal data.

4. Data Retention

Personal data is retained only as long as necessary for the purposes described above, including legal and accounting obligations.

5. Data Security

Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, loss or misuse.

6. Cookies

The website uses cookies to ensure proper functionality and to analyse usage.

Cookies may also be used to support essential services such as checkout and security.

Where required, consent is requested before placing non-essential cookies.

You can manage or disable cookies through your browser settings.

7. Your Rights

You have the right to access, correct or delete your personal data.

You also have the right to restrict or object to processing and the right to data portability where applicable.

Requests can be sent to info@ferrowofficial.com.

You have the right to file a complaint with a supervisory authority.

8. Contact

For questions regarding this policy or data processing, contact info@ferrowofficial.com

9. Updates

This policy may be updated when necessary. The version published on the website applies.

Last updated: April 2026